{"componentChunkName":"component---src-templates-redoc-operation-js","path":"/openapi/getting-started/tag/General-Support/","result":{"data":{"contentItem":{"type":"redoc-operation","link":"/openapi/getting-started/tag/General-Support/","data":{"redocStoreStr":"{\"menu\":{\"activeItemIdx\":-1},\"definition\":{\"data\":{\"openapi\":\"3.0.3\",\"servers\":[{\"url\":\"https://api-dev.nxtsoft.com/{basePath}/system\",\"description\":\"Development Based URL\",\"variables\":{\"basePath\":{\"default\":\"v2\"}}}],\"info\":{\"license\":{\"name\":\"Apache 2.0\",\"url\":\"https://www.apache.org/licenses/LICENSE-2.0.html\"},\"version\":\"v1\",\"title\":\"NXTsoft Getting Started\",\"description\":\"NXTsoft’s OmniConnect Platform was designed to allow Financial Institutions of any size to easily adopt and use Fintech Vendor Platforms through use of our documented “NXTsoft Open API’s.” Our documented API’s come from over 25 years of experience integrating disparate systems to the 38 core banking platforms we support and integrate with today. As you evaluate the documentation, please read the following information to expedite the use and adoption of our services, getting you connected to our API Platform.\\nThe OmniConnect Platform provides secure open APIs for the digital infrastructure needed to build and scale any fintech application in banking, savings, wealth, financial wellness, and insurance. The platform includes the base functionality to authenticate, onboard clients and accounts, and store and process data which all other APIs in the OmniConnect Platform can utilize.\\nAll OmniConnect APIs are built on REST principles, with resource oriented URLS and HTTP response codes. All API responses are returned in JSON format.\\n\",\"contact\":{\"name\":\"API Support\",\"url\":\"https://omniportal.nxtsoft.com/\",\"email\":\"apiconnectivity@kinective.io\"}},\"tags\":[{\"name\":\"Sample Credentials\",\"description\":\"Sample Credentials:\\n  - **name:** `mock_client`\\n  - **client_id:** `4isavr9btntlrm47fqabtp8gvk`\\n  - **client_secret:** `i5js9uuj5cceqrgf062ohidcbfmfm5u1jl2ugprn39icfe1mmua`\\n\"},{\"name\":\"Sample Token Request\",\"description\":\"The following is a sample token request utilizing mock_client credentials:\\n\\n```bash\\ncurl --request POST \\\\\\n  --url 'https://auth.nxtsoft.com/oauth2/token' \\\\\\n  --header 'content-type: application/x-www-form-urlencoded' \\\\\\n  --data grant_type=client_credentials \\\\\\n  --data client_id=4isavr9btntlrm47fqabtp8gvk \\\\\\n  --data client_secret=i5js9uuj5cceqrgf062ohidcbfmfm5u1jl2ugprn39icfe1mmua\\n```\\n\\nAfter posting the cURL request, the following is returned:\\n```javascript\\n{\\n  \\\"access_token\\\": \\\"eyJraWQiOiJyVk1SeUtqelBpRll5eWJWZFFIRmE2b1oxa1E3MlJhVENvSW9ENWdZSGJrPSIsImFsZyI6IlJTMjU2In0.eyJzdWIiOiI0aXNhdnI5YnRudGxybTQ3ZnFhYnRwOGd2ayIsInRva2VuX3VzZSI6ImFjY2VzcyIsInNjb3BlIjoidHJhbnNhY3Rpb25zXC9tb2NrIiwiYXV0aF90aW1lIjoxNjI2NDUyOTU5LCJpc3MiOiJodHRwczpcL1wvY29nbml0by1pZHAudXMtd2VzdC0yLmFtYXpvbmF3cy5jb21cL3VzLXdlc3QtMl91NTY2V21yUEsiLCJleHAiOjE2MjY0NTY1NTksImlhdCI6MTYyNjQ1Mjk1OSwidmVyc2lvbiI6MiwianRpIjoiYTk2OTM0YTYtZmRkMy00Y2YxLThhNDktZGE0OWJmYzM1ZjQ2IiwiY2xpZW50X2lkIjoiNGlzYXZyOWJ0bnRscm00N2ZxYWJ0cDhndmsifQ.XgL0zOXki9fzCD77xqQPGqkqwyn6ymm4ckLINlUKBBYHq-M3n3d2vDbbW7xOnZGkPQP-1H4EHZmGS43nt53wtHq2JouEOiS1tkUQg1f3aHKhR5DBH9wk-4hAsaqN1EbVjP3zCJGDzhNh2tyo50sdDgO8wgJ1vqt-P9mH2XyDgDHkqPWWJCZFXLLZY2YAErrG0o8rPPhiaqIFQYhOywD0Vp6Po5f27Je_2DZEIQ3Ds63kl1ckBFv4yysZcV62FRW5z0JZdW-WD-32OaIy1aA6OYZvjxVAz4XTukIt2IbX0F3Aa9ouygCEM_YulA4tx88wTyjVdb79-Azf3oL7tPa3fA\\\",\\n  \\\"expires_in\\\": 3600,\\n  \\\"token_type\\\": \\\"Bearer\\\"\\n}\\n\"},{\"name\":\"Release Notes\",\"description\":\"| Date       | Version | Description                                                                                                        |\\n|------------|---------|--------------------------------------------------------------------------------------------------------------------|\\n| 2021-07-16 |  v2     | Initial Release                                                                                                    |\\n\"},{\"name\":\"General Support\",\"description\":\"Our Client Experience Team is dedicated to resolving your issue in a timely manner. Once your Support request has been received, you will receive an email within four business hours notifying you of its receipt and providing you with a case number.\\n\\nLegacy NXTsoft Client Experience Team (now Kinective) hours are 8:00 AM to 5:00 PM (EST), Monday through Friday.\\n\\nFor support, you can use the following channels:\\n  1.  Via OmniPortal: `https://omniportal.nxtsoft.com`\\n      - NOTE: If you do not have user credentials created for OmniPortal, you can email requesting new credentials be established.\\n  2.  Via email: apiconnectivity@kinective.io\\n  3.  Via Phone: 407-788-7557 > Select Option 2                                                |\\n\"},{\"name\":\"NXTsoft Blog\",\"description\":\"Visit the [NXTsoft Blog](https://blog.nxtsoft.com/) for the latest information on what is happening at NXTsoft.\\n\"},{\"name\":\"Disclaimer\",\"description\":\"This document contains proprietary and confidential information. All data submitted to the receiving party is provided in reliance upon its consent not to use or disclose any information contained herein except in the context of its business dealings with NXTsoft’s OmniConnect. The recipient of this document agrees to inform its present and future employees and partners who view or have access to the document’s content of its confidential nature.\\nThe recipient agrees to instruct each employee that they must not disclose any information concerning this document to others except to the extent that such matters are generally known to, and are available for use by, the public. The recipient also agrees not to duplicate or distribute or permit others to duplicate or distribute any material contained herein without NXTsoft’s express written consent.\\nNXTsoft’s OmniConnect retains all title, ownership, and intellectual property rights to the material and trademarks contained herein, including all supporting documentation, files, marketing material, and multimedia.\\n\\nBY ACCEPTANCE OF THIS DOCUMENT, THE RECIPIENT AGREES TO BE BOUND BY THE AFOREMENTIONED STATEMENT.\\n\"}],\"paths\":{\"/validate\":{\"post\":{\"tags\":[\"System\"],\"summary\":\"Validate Connectivity\",\"operationId\":\"validate\",\"requestBody\":{\"description\":\"Validate connectivity to the OmniPlatform\",\"content\":{\"application/json\":{\"schema\":{\"$ref\":\"#/components/schemas/ValidateRq\"}}},\"required\":true},\"responses\":{\"200\":{\"description\":\"Successful operation\",\"content\":{\"application/json\":{\"schema\":{\"$ref\":\"#/components/schemas/ValidateRs\"},\"examples\":{\"Test Connectivity\":{\"value\":{\"content\":{\"results\":\"Connected\"},\"statusCode\":200,\"statusFlag\":true,\"statusMessage\":\"Successfully connected to OmniConnect!\",\"uuid\":\"efa289b2-3565-42e6-850b-8dad25727e9\"}}}}}}}}}},\"components\":{\"schemas\":{\"ValidateRq\":{\"type\":\"object\",\"properties\":{\"assetID\":{\"type\":\"string\",\"description\":\"A specific software-based key for identifying a client utilizing the Omni Platform. NXTsoft provides the unique value to the partner, vendor, or client. This will be an empty string for `getting-started` documentation.\",\"default\":\"\"},\"content\":{\"type\":\"object\",\"properties\":{\"validate\":{\"type\":\"string\",\"default\":\"connection\"}}}}},\"ValidateRs\":{\"type\":\"object\",\"properties\":{\"content\":{\"type\":\"object\",\"description\":\"Contains response of request.\",\"items\":{\"type\":\"object\",\"properties\":{\"results\":{\"type\":\"string\"}}}},\"statusCode\":{\"type\":\"number\",\"description\":\"Reference the `Codes` table.\"},\"statusFlag\":{\"type\":\"boolean\",\"description\":\"Returns `true` if the post is successful. Returns `false` if any errors are encountered.\"},\"statusMessage\":{\"type\":\"string\",\"description\":\"Details of the request `success` or `errors`.\"},\"uuid\":{\"type\":\"string\",\"description\":\"Unique identifier for the request.\"}}}}}}},\"options\":{\"hideTryItPanel\":false,\"pagination\":\"item\",\"generateCodeSamples\":{\"languages\":[{\"lang\":\"curl\"},{\"lang\":\"Java\"},{\"lang\":\"Node.js\"},{\"lang\":\"C#\"}]},\"disableSearch\":true,\"ctrlFHijack\":false,\"disableSidebar\":true,\"theme\":{\"overrides\":{\"DownloadButton\":{\"custom\":\"\"},\"NextSectionButton\":{\"custom\":\"\"}},\"codeBlock\":{\"tokens\":{}},\"schema\":{\"constraints\":{},\"examples\":{}},\"rightPanel\":{\"textColor\":\"#eeeeee\"},\"typography\":{\"heading1\":{},\"heading2\":{},\"heading3\":{},\"rightPanelHeading\":{}}}}}","redocHasSecurityDefinitions":false,"redocInfoPageLink":"/openapi/getting-started/overview/","redocItemId":"tag/General-Support","redocHasInfoPage":false,"settings":{"generateCodeSamples":{"languages":[{"lang":"curl"},{"lang":"Java"},{"lang":"Node.js"},{"lang":"C#"}]}},"requestLogin":false,"lastModified":"2025-12-17T21:55:39.000Z"},"seo":{"title":"General Support"}}},"pageContext":{"id":"dc4359a0-61b3-5a5f-97f9-cc7bb4e30135tag/General-Support/__redocly content/openapi/getting-started/tag/General-Support/","seo":{"title":"General Support","description":"Our Client Experience Team is dedicated to resolving your issue in a timely manner. Once your Support request has been received, you will receive an email within four business hours notifying you of its receipt and providing you with a case number.\n\nLegacy NXTsoft Client Experience Team (now Kinective) hours are 8:00 AM to 5:00 PM (EST), Monday through Friday.\n\nFor support, you can use the following channels:\n  1.  Via OmniPortal: `https://omniportal.nxtsoft.com`\n      - NOTE: If you do not have user credentials created for OmniPortal, you can email requesting new credentials be established.\n  2.  Via email: apiconnectivity@kinective.io\n  3.  Via Phone: 407-788-7557 > Select Option 2                                                |\n","image":"","keywords":null,"jsonLd":null,"lang":null},"pageId":"openapi/getting-started.reference.page.yaml#tag/General-Support/","pageBaseUrl":"/openapi/getting-started","type":"redoc-operation","toc":{"enable":true,"maxDepth":4,"headings":null},"data":{},"catalogInfo":null,"link":"/openapi/getting-started/tag/General-Support/","sidebarName":"","isLanding":false,"showPrevButton":null,"showNextButton":null,"apiVersions":[{"definitionId":"getting-started","id":"getting-started","title":"getting-started","isDefault":true,"apiId":null}],"apiVersionId":null,"isDefaultApiVersion":true}},"staticQueryHashes":["1123603147","1180902673","1302185487","1344209882","1398840060","1520077861","1975142765","2667623876","2950305614","3743992808","561138138"]}