General Support

Our Client Experience Team is dedicated to resolving your issue in a timely manner. Once your Support request has been received, you will receive an email within four business hours notifying you of its receipt and providing you with a case number.

Legacy NXTsoft Client Experience Team (now Kinective) hours are 8:00 AM to 5:00 PM (EST), Monday through Friday.

For support, you can use the following channels:

1. Via OmniPortal: https://omniportal.nxtsoft.com
   • NOTE: If you do not have user credentials created for OmniPortal, you can email requesting new credentials be established.
2. Via email: apiconnectivity@kinective.io
3. Via Phone: 407-788-7557 > Select Option 2 |